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Health Home Policy + Procedure: Quality Management

NYC Health + Hospitals Lead Health Home (NYCHH HH) is committed to providing an array of training and development programs that will enable Network Partner Care Management Agencies (CMAs) to improve the quality of services provided, gain an understanding of evidenced based practices and standardize the use of tools and workflows, while providing person-centered care to all members.

This installment of the Policy + Procedure Webinar Series will look at the NYC Health + Hospital’s Lead Health Home Quality Management Program (QMP).  The QMP uses Quality Assurance (QA) and Performance Improvement (PI) methods to increase service quality for all members. The QMP includes a Quality Management Committee, an audit program, a training program, corrective action and member gaps in care.

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  1. To understand how the NYCHH HH Quality Management Program is structured and what each branch is responsible for.
  2. To gain an understanding of the purposes and activities completed by the Quality Management Committee (QMC).
  3. To understand the different types of quality audits required of a Network Care Management Agency and how often they are to be completed.
  4. To have a basic understanding of the types and scope of trainings provided by NYCHH HH.
  5. To understand what a corrective action and performance improvement plan is and how a Network Care Management Agency can be placed on one.

Course Details

Title: Health Home Policy + Procedure: Quality Management

Training Mode: Online

Contact Hours: 0h

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