We all experience conflict in our everyday lives both at home and at work. For many of us, conflict is upsetting, stressful and frustrating. Research has shown that where conflict is handled constructively, individuals can benefit through deeper, more positive relationships. This Conflict Resolution course will arm your staff with the strategies to achieve a win/win outcomes when a situation of conflict arises. Once the course is completed, you will have learnt how misunderstandings can lead to conflict, and the impact conflict can have on individual relationships at work and on the workplace in general. This course is one part of a 8 part Management Series aimed at aspiring managers, supervisors and any individual who would like to enhance their communication and leadership skills in the workplace.
Learning Objectives:
Title: Conflict Resolution
Training Mode: Online
Contact Hours: 12min
Type: Certificate
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