To succeed in today’s emerging healthcare models, such as health homes, patient-centered medical homes, and accountable care organizations – front line healthcare staff members are increasingly being asked to serve as a bridge between patients and providers of healthcare and social services.
This course is part two of a two-part series that aims to provide an overview of care coordination, patient navigation, while also exploring the role healthcare front line staff have in delivering care coordination services.
This course will provide an overview of the most prevalent chronic diseases in the United States, the impact that they have on the healthcare system, and the importance of providing patient-centered coordinated care within new healthcare delivery models to provide better care for patients at lower costs to the system. Additionally, information about health homes, patient-centered medical home, accountable care organizations, and the role a care coordinator has as a member of the interdisciplinary team is integrated. The Patient’s Bill of Rights is reviewed to enhance understanding of how patients can reasonably expect to be treated when receiving healthcare services.
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Learning Objectives:
- Define what a chronic disease is and how it affects our healthcare system today
- Define coordinated care and patient-centered care
- Describe new models of Healthcare such as: health homes, patient-centered medical home, accountable care organizations, and where care coordination staff might work
- Describe what it means to work as part of a medical team and describe how staff providing care coordination fit with the rest of the medical team
- Explain a Patient’s Bill of Rights
- Step 1) Locate the course you want to take
Step 2) On the course home page, select “Take This Course”
Step 3) If you are not already signed in, you will be prompted to login or create an account
Step 4) Once logged in, complete the registration form, ensuring to fill out all the mandatory fields, then click “Submit”
Step 5) Select “Start Course”
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- Step 1) Login to your account
Step 2) Hover over “Catalog” on the main menu
Step 3) Select “All Trainings” or choose a specific category from the list
Step 4) Choose from the listed courses or use the “Search Courses” box in the upper right-hand corner to find a specific training via keyword search or by making selections from the drop-down menus
Still having issues? Contact us at [email protected]
- Contact HWapps support via the following for technical issues, including the scenarios listed here.
Contact the OneCity Health Workforce Team at [email protected] for training questions and feedback. These may include inquiries related to target audience, curriculum, registration, evaluations, CME credits, and more.
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Step 2) If using a different browser does not work, try clearing your cache.
Note: If you are using Chrome, you can clear you cache by clicking on the three dots in the upper-right corner of your browser and selecting “History.” Under “History”, on the left-hand side, select “Clear Browsing Data”. Set the “Time Range” as “All Time” and ensure that the box for “Cached Images and Files” is checked. Lastly, select “Clear Data”
If clearing your cache has not solved the problem, please contact HWapps at [email protected]
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